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Outdoor Cap Names Head Of Customer Experience


Michelle Thomas has joined Outdoor Cap as the new head of customer experience. Thomas began her career at J.B Hunt Transport and for 20 years she grew her background in customer care and experience managing accounts to become a senior business analyst. Most recently, Thomas was the strategic accounts director at Transplace/Uber Freight.

“Michelle is a great fit for Outdoor Cap,” says Outdoor Cap’s CEO, Jeanelle Harris. “Her passion for service and strong background with customers will be vital assets to our team. She has the vision that aligns with our growth mindset and will help us continually improve our customer experience.”