November/december 2022 Issue

The Gold Medal Service Awards 2022

Customer service is at the heart of what makes independent footwear stores special. The best stores not only know how important customer service is, they also know how to deliver it.

Past Magazine Features

Built for Success

Success is generational at Beck’s Shoes. Founded in 1919, Beck’s Shoes is run today by cousins Adam Beck and Julia Beck-Gomez, the fifth generation to helm the business. Headquartered in Campbell, CA, Beck’s Shoes is the top scoring store on the 2022 Gold Medal Service Award list.

Secrets to Success

Gold Medal Service Award winning stores share some of their top customer service tips.

Meeting Customer Service Expectations

Your store’s ability to provide a high level of customer service will set your store apart from all your competitors. I’ve believed it for decades, practiced it, trained my staff and encouraged other retailers to “up their game” and improve what goes on when customers come shopping.

Forward Motion

Planning for the future of outdoor footwear in 2023 means considering climate, sustainability and crossover appeal.

Fast Movers

The newest performance running shoes are packed with innovation. Led by perfectly cushioned and tuned road shoes and nimble, versatile trail running styles, here’s a peek at what’s new and what’s next.

The Gold Medal Service Awards 2022

Customer service is at the heart of what makes independent footwear stores special. The best stores not only know how important customer service is, they also know how to deliver it.

Rock Stars Create Unique Experiences

I’ve never been a big fan of mediocrity. Not in society and certainly not in any portion of my life. Yet, I see it everywhere. No matter where I go—in retail, auto repair, healthcare and even hospitality—I constantly experience blah interactions with businesses.

Red Hot Recovery

The recovery category is expanding and evolving. We spotlight new products and ask execs “what makes a ‘recovery shoe’ to you and who needs to own one?”

Magazine Archives

We believe in the foundation and success of independent specialty brick-and-mortar stores.

Shopping is not just about commerce. There’s something called the in-store experience. The touching and feeling of product. The sit-and-fit process. The curated assortment and exciting impulse purchases. The trusted service after the purchase. And, the customer’s immediate gratification.

We cover news, trends and analysis of key markets that are most profitable to retailers.

Todd Klein Named President of Fila USA

South Korea-based Fila Holdings has appointed Todd Klein, a former Adidas and Reebok executive, as president of its North American subsidiary to replace the retired Jennifer Estabrook.

Holiday Sales Were Up, But Below NRF’s Guidance

U.S. retail holiday sales for the Nov. to Dec. timeframe rose 5.3 percent year-over-year to $936.3 billion, a figure that was below the National Retail Federation forecast that called for 6 to 8 percent growth.

Industry Vet Matt Powell Starts Own Firm

Sporting goods and retail industry consultant Matt Powell, who has been serving as a senior industry advisor at The NPD Group, is launching his own consulting and advisory service firm focused on merchandising, marketing and retail called Spurwink River.

In The News: White Mountain Footwear, American Exchange Group, Gordini, Turtle Fur

American Exchange Group has acquired the White Mountain Footwear company, a comfort brand focused on accessible price points.

mōshn® is the most comfortable shoe for people on the move. Found in a variety of stylish uppers, mōshn® features Dynamic Motion Technology™, a new technology that works holistically with your foot to stabilize your heel and naturally move you forward.

Read More

FOOTWEAR INSIGHT INDEX

Week of January 25 2023: 218

With earnings’ season ramping up, the Dow and The Footwear Segment both came in essentially flat for the four trading days ended Jan. 23. Tech stocks gave the markets a bounce on the final day, but the Dow still ended down 281.30 points, or 0.83 percent, for the period. 

The Footwear Segment, after increasing 5.96 percent last week, came in essentially flat with a 0.66 percent, or roughly 10-point increase, for the period. Nine stocks, led on a percentage basis by Geox, Shoe Carnival, and Skechers were gainers. Three entrants—Rocky Brands, Crocs, and Puma—were down. Seven stocks came in essentially flat by rising of falling less than 1 percent. —Bob McGee 

Company name
(Ticker Symbol)

% Change over week
Price 1/17/23 • Price 1/23/23

ASICS Corp.
7936.T

0.18%

$22.59 • $22.63

Boot Barn
BOOT

3.73%

$73.99 • $76.75

Crocs
CROX

1.92%

$128.05 • $125.59

Designer Brands
DBI

3.23%

$9.59 • $9.90

Genesco
GCO

0.73%

$46.46 • $46.12

JD GROUP
JD.L

1.66%

$193.64 • $196.85

Nike
NKE

0.12%

$128.15 • $128.30

Rocky Brands
RCKY

5.46%

$31.51 • $29.79

Skechers
SKX

5.45%

$46.22 • $48.74

VF Corp.
VFC

0.42%

$30.61 • $30.48

Company name
(Ticker Symbol)

% Change over week
Price 1/17/23 • Price 1/23/23

Adidas
addyy

0.33%

$81.43 • $81.16

Caleres
CAL

4.37%

$22.90 • $23.90

Deckers
DECK

0.52%

$420.11 • $422.29

Foot Locker
FL

1.14%

$38.48 • $38.92

GEOX
GEO.MI

6.67%

$0.90 • $0.96

Mizuno
8022.T

2.25%

$20.89 • $21.36

Puma
PMMAF

1.59%

$68.64 • $67.55

Shoe Carnival
SCVL

6.57%

$25.88 • $27.58

Under Armour
UAA

0.25%

$11.91 • $11.94

Wolverine
WWW

3.47%

$13.85 • $14.33

TOTAL
Week over week

0.66%

$1,415.80 • $1,425.14

The Footwear Insight Index tracks 20 of the most important publicly traded companies that have a substantial footwear business (6 retailers, 14 brands). Index base of 100 is key to the closing prices of 12/29/17

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