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Celebrating the 2021 Gold Medal Service Awards

The Heel Shoe Fitters, L to R: Michelle Giffey - Store Manager, Brennan Tahtinen - VP/Buyer/Head of Merchandise, Lauren Nelson - Manager/Pedorthist, Jeri Starich - Chief Financial Officer, Troy Dempsey -Store Owner/Board Certified Pedorthist.

Let’s celebrate.

In November of 2021, we announced the winners of our seventh annualGold Medal Service Awards for Outstanding Customer Service. Seventy stores were honored with the award. All of the award winning stores and employees deserve to be celebrated. After mailing out plaques to each of the award-winning stores, we heard back from dozens of shops... in the form of photos (as seen in the pictures on these pages). Congratulations once again to all of the outstanding stores who earned the Gold Medal honor in 2021. We knowhow hard you work and we love seeing your smiling faces!

Looking ahead: The mystery shop for the2022 Gold Medal ServiceAward consideration will take place late summer.

For more information on theGold Medal Service Awardsand to see a complete list of the 2021 winners, visit


Eneslow Shoes: Front row: Dimas Plua, German Jaramillo, Michael Weyergans (Hassia), Pedronel Sanchez. Back row: Kathy Samuel, Motti Hefez, Bob Schwartz, Steve Roth, Artur Zakaryan.
Shoe Center: The store’s 2022 Customer Service Team group photo - L to R: Jana Mento, Thomas Mennell, Ginger Parnell, Jeff Hupfer, Deborah Decker, John Decker. Inset picture, Mike Parnell.