Grace Schettler • Director of Sales, Cap America

“We have taken several steps to continue to combat supply chain issues in 2022. First, we’ve maintained our fast turn-times once inventory does arrive. We are able to get product out of our doors quickly once we receive the containers. Secondly, customer service always has been, and will continue to be, in constant communication about what is available and will keep our customer up-to-date with inventory arrival times. As we know, this information can change daily.

“We provide inventory levels on our website without a log in and have recently implemented a spreadsheet that shows only in-stock items that is updated hourly. We don’t expect the supply chain issues to improve very much throughout 2022, but we are confident that we are doing everything we can to lessen the impact on our customers.”

Chad Kennedy • National Sales Manager, The Game

“We have accelerated the frequency of inventory review and purchases and are taking larger inventory positions on key styles. Whereas before we would do a deep dive into inventory and trends once a month and place orders at that time, today we are doing that on key team styles on a weekly basis. This has allowed us to spot trends earlier and is giving us deliveries on a more constant basis.”

Derek Jensen • VP–Sales, Richardson Sports

“We believe the disruption to our global supply chain will continue well into 2022 and as a result we will continue to use all means of transportation, including air freight, to improve our inventory position and lead times. Simplifying our order processes, providing improved visibility to order status, inventory levels and estimated delivery dates, remains our key focus.”

Mike Hiskey • Creative Director, Pukka

“Global supply chain and logistics networks continue to be impacted by the pandemic. Fortunately, our business model of fully custom, made-to-order products naturally facilitates the prepositioning of raw materials and production capacity, so we have been in a good position to navigate these challenges. We continue to make refinements to our supply chain based on the challenges we face. We have made adjustments to our raw material sourcing, shipping logistics, capacity and production planning."

Brad Reagan • Senior National Sales Manager, Outdoor Cap

“Honestly and transparency have been our priority for supply chain and stock issues. We are ordering stock as fast as possible and paying astronomical rates just to get on a container. That portion is hard to control, but what we can control is being an asset to our customers.”